is your first time at ponyback

wondering what's your size?

A guide to help you pick which size will fit best

TIP #1 MEASURE YOUR HEAD

We recommend measuring your head with your hair up. Take your measurements and size them up in our size guide.

Black Friday FAQs

Sale Details

All our website, excluding Gift Cards, will be on sale. 30% OFF sitewide code will apply.

We will have an extra set of markdowns exclusive to this date but it won't be on any of our new styles or core regular items.

No, just one code per order and no code stacking is allowed.

No. Gift Cards are not included in the sale.

If your order reaches the threshold of $100 you will get Free Shipping.

No. We don’t reserve products, so the best way to secure your favourites is to order as soon as you see them. Stock is limited and going fast!

We’re unable to offer price adjustments. However, if the item is not final sale, you may place a new order at the current price and, once you receive your original order, initiate a return through our returns portal.

Shipping, Exchanges and Returns

Our regular return policy applies during the Black Friday season. Items marked as Final Sale are not eligible for return or exchange. If your item is not Final Sale, you’re welcome to return or exchange it as usual.

Please allow 2–3 business days for order processing. Once your order ships, estimated delivery times will be shown at checkout.