How can we help?

FREQUENTLY ASKED QUESTIONS

How do I know what size I should order? 

• We recommend you measure your head, yep get out a flexible measuring tape and wrap it around your head, where your hat would normally rest. For video help and details on fit check out the sizing chart. 

Where do you ship to? 

• We ship worldwide! 
• Shipping times vary depending upon carrier selected. 
• In Canada and the United States - estimates provided at checkout should be quite accurate. Please add time for packing your order. 
• For the Rest of the World, current worldwide shipping times could take 1 to 3 months with Canada Post Surface. 
• For Worldwide shipping, please note that there could be import and custom fees on your package. 

How do you ship? 

• We offer free standard shipping on orders of 2 hats or more! 
• Ponyback shipping rates are calculated based upon real-time rates provided by our courier providers. 
• Currently, we are using Canada Post, UPS and FedEx as providers.

What is your return policy? 

• We will accept returns and exchanges of your Ponyback for up to 60 days, just email help@ponybackhats.com if you require either of these services and we'd be happy to help! 
• If you have issues at any time at all, we want to hear about them, so email us at help@ponybackhats.com
• Please check out our return policy for more information.

How do I take care of my Ponyback ponytail hat? 

• It is recommended to wipe the hat with a damp cloth for best results.