ūüöö FREE SHIPPING on orders of $90 (CAD) or more!

How can we help?


Monday - Friday: 9 am - 5 pm EST
Send us an email:
help@ponybackhats.com

 

FREQUENTLY ASKED QUESTIONS

How do I know what size I should order? 

  • We recommend you measure your head, yep get out a flexible measuring tape and wrap it around your head, where your hat would normally rest. For video help and details on fit check out the¬†sizing chart.¬†

Where do you ship to? 

  • We offer shipping to MOST countries worldwide, please contact help@ponybackhats.com if you have questions about our shipping locations!¬†
  • Shipping times vary depending upon carrier selected.¬†
  • In Canada and the United States - estimates provided at checkout should be quite accurate. Please add¬†2 to 3 days¬†for packing your order.¬†
  • For the Rest of the World, current worldwide shipping times could take 1 to 3 months with Canada Post Surface.¬†
  • For Worldwide shipping, please note that there could be import and custom fees on your package.¬†

How do you ship? 

  • We offer free standard shipping on orders¬†of 2 hats or more!¬†
  • Ponyback shipping rates are calculated based upon real-time rates provided by our courier providers.¬†
  • Currently, we are using Canada Post, UPS, Fedex, and USPS.

What is your return policy? 

  • We¬†offer returns and exchanges for up to 30 days for our friends in Canada and the U.S. Please review our return/exchange policy for details¬†on shipping costs and notes for our International friends!¬†

How do I take care of my Ponyback ponytail hat? 

  • There are different care instructions for our different fits.¬†
  • Everyday Fit (Cotton) - wipe with a damp cloth and spot clean for best results.¬†
  • Adventure and Sporty Fit - gently hand wash in cold water¬†and air dry.¬†