Shipping policy

 

HOW WE SHIP

Hats are shipped from our Warehouse in New Dundee, Ontario, Canada. 

SHIPPING TO  THE UNITED STATES

Options: 

1) FREE SHIPPING - Tracked USA via Canada Post and USPS (7 - 14 days) on orders of approx $60 USD or more. This service is provided via Canada Post, upon arrival in the U.S. is delivered via USPS and provides tracking for the entire journey.

2) Tracked USA via Canada Post and USPS (approx. 7 to 14 days). This service is provided via Canada Post, upon arrival in the U.S. is delivered via USPS and provides tracking for the entire journey. The delivery time referenced is the amount of time it takes from the moment it leaves our warehouse - please add approx. 2 to 3 days (weekdays) for us to pack your order. 

3) Expedited Shipping - Live Rates. We offer live rates (fully tracked) provided by the following couriers. These rates and shipping times vary depending on location. The delivery time referenced is the amount of time it takes from the moment it leaves our warehouse - please add approx. 2 to 3 days (weekdays) for us to pack your order. 

  • Xpresspost (Expedited service provided by Canada Post and USPS)
  • UPS Standard (Very fast and reliable)
  • UPS Worldwide (Extremely fast and reliable)

SHIPPING WITHIN CANADA

Options:

1) FREE SHIPPING - Tracked (Canada 7 -14 days) on orders of $75 cad or more. We use a mix of services depending on your location (Canada Post, UPS, FedEx).  We use UPS and FedEx for a lot of local deliveries and for many locations within Ontario. For all orders made with a post office box, we use Canada Post. The delivery time referenced is the amount of time it takes from the moment it leaves our warehouse - please add approx. 2 to 3 days (weekdays) for us to pack your order. 

2) Canada Post Expedited Parcel Tracked (7-14 days). Fully tracked from door to door. Rates are provided based upon region. Because we are shipping from Ontario, rates provided out West and out East are more expensive. Always remember you can order with a friend to quality for free shipping :). The delivery time referenced is the amount of time it takes from the moment it leaves our warehouse - please add approx. 2 to 3 days (weekdays) for us to pack your order. 

3) Expedited Shipping - Live Rates. We offer live rates (fully tracked) provided by the following couriers. These rates and shipping times vary depending on location. The delivery time referenced is the amount of time it takes from the moment it leaves our warehouse - please add approx. 2 to 3 days (weekdays) for us to pack your order. 

  • Canada Post Xpresspost (Canada post expedited and fast service)
  • UPS (very fast and reliable)
  • FedEx (very fast and reliable)

    SHIPPING WORLDWIDE (Outside of Canada and the United States)

    NOTE: You are responsible for any customs fee charges that your country may impose upon import. Customs fees are NOT included in the cost of your product. If you choose to not pay your customs fee, we will not refund your order.

    To find out your custom fee charges please contact your local postal service.

    Options:

    1) FREE SHIPPING (WorldWide 4 to 12 weeks) - We try our best to send these parcels with Tracked Canada Post postal service, which then transfers to your local postal service upon arrival in your country, however, for some worldwide locations tracking is not provided by the local postal service. In this case, we will ship your parcel with Canada Post Small Packet Air or Canada Post Small Packet Surface - these two options do NOT include tracking. We will not guarantee tracked shipping for this option. If your parcel has not arrived after 90 days please email help@ponybackhats.com for assistance. Please note that we have seen many delays with our worldwide shipments. Your patience is appreciated as covid has put a strain on timely deliveries around the globe. The delivery time referenced is the amount of time it takes from the moment it leaves our warehouse - please add approx. 2 to 3 days (weekdays) for us to pack your order. 

    2) Economy International via Canada Post and Local Postal Services (tracked - approx. 4 weeks)- This option is sent with Canada Post (postal service) tracked packet international. It is fully tracked, however, for some worldwide locations tracking is not provided by the local postal service; in this case, we will reach out and email you about this issue and offer an untracked option or a refund.  If your parcel has not arrived after 60 days please email help@ponybackhats.com for assistance. The delivery time referenced is the amount of time it takes from the moment it leaves our warehouse - please add approx. 2 to 3 days (weekdays) for us to pack your order. 

    4) Worldwide Expedited Shipping - Live Rates. We offer live rates provided by the following couriers. These rates and shipping times vary depending on location. The delivery time referenced is the amount of time it takes from the moment it leaves our warehouse - please add approx. 2 to 3 days (weekdays) for us to pack your order. 

    • UPS - fully tracked
    • FedEx - fully tracked
    • Aramex - fully tracked (the first part of the journey from our location to an Aramex location is untracked)
    SHIPPING SUPPORT

    If you have any questions or concerns about your shipping please contact help@ponybackhats.com.