Shipping policy

U.S. ORDERS

We ship via USPS First Class Package with delivery tracking (please note, we use a zone-skipping service to provide you with the best rates - which may mean your order tracking may not be updated as frequently).

Free shipping on orders over $60 USD (after discounts, before shipping, and taxes *excludes gift cards). For orders under $60 USD, shipping is $8 USD.

Our warehouse fulfills most orders within 2 business days. Once your order is on its way, you’ll receive an email with a delivery tracking link. Check your Junk/Spam folder if it seems like we’re ghosting you.

CANADIAN ORDERS

Economy Tracked - We ship via Stallion Economy Express (tracked); and Canada Post Expedited Parcel for PO boxes with delivery tracking.

Free shipping on orders over $70 CAD (after discounts, before shipping, and taxes *excludes gift cards). For orders under $70 CAD, shipping ranges between $10 to $18 CAD depending upon the province.

Our warehouse fulfills most orders within 2 business days. Once your order is on its way, you’ll receive an email with a delivery tracking link. Check your Junk/Spam folder if it seems like we’re ghosting you.

      INTERNATIONAL ORDERS (Outside of Canada and the United States)

      We ship via APC Priority Worldwide with delivery tracking. At this time, we do not offer free shipping for regions outside of Australia, Canada, Europe, and the United States. 

      Our warehouse fulfills most orders within 2 business days. Once your order is on its way, you’ll receive an email with a delivery tracking link. Check your Junk/Spam folder if it seems like we’re ghosting you.

      We ship to most countries worldwide - if you are unsure if we ship to your location, please contact help@ponybackhats.com

      Customers are responsible for any customs/duties upon receipt of the order, orders are shipped from Canada.

        SHIPPING SUPPORT

        If you have any questions or concerns about your shipping please contact help@ponybackhats.com.